Privacy Policy

This policy explains how FixUp Technologies Pvt. Ltd. (“FixUp”, “we”, “us”) handles personal information when you use the FixUp mobile app (Android and iOS) and the website at https://fixupservice.in. FixUp is a marketplace that connects industries that need machine repair or maintenance with verified service engineers.

By using the app or website you agree to the practices described here. If you do not agree, please do not use them.

Information you give us

• •Account details: name, mobile number, email address, role (industry or engineer), and the OTP you enter to verify your number.
• •Industry profile: company name, industry type, company size, GST number, address, and the machines you operate.
• •Engineer profile: skills, experience, certifications, availability, and service area.
• •KYC documents: ID and business documents you upload for verification (such as Aadhaar, PAN, driving licence, GST or Udyam certificate) and a selfie. Aadhaar numbers are stored in masked form.
• •Bank account details you add to receive payouts.
• •Service requests, photos you attach, bids, chat messages, and ratings and reviews.
• •Messages you send to us through the contact form, WhatsApp or phone.

Information collected automatically

• •Location: with your permission, your device location so we can show nearby engineers and jobs. You can turn this off in your device settings.
• •Device and app data: device type, operating system, app version, push-notification token, and basic diagnostic information.
• •Marketing source: if you came from our website or a campaign, we record the UTM source, medium and campaign so we know which channel brought you.
• •Website usage: pages visited and basic technical data such as IP address and browser type.

Permissions the app asks for

• •Location, to find nearby engineers and jobs.
• •Camera and photos, to capture KYC documents and attach machine or issue photos to a request.
• •Notifications, to alert you about jobs, bids, KYC status and payments.

• •Create and secure your account, and verify your phone number by OTP.
• •Match service requests with engineers near you and let you chat, bid and book.
• •Verify identity (KYC) and keep the platform safe and free of fraud.
• •Process payments and payouts and keep the financial records the law requires.
• •Send service messages and push notifications, such as new jobs nearby, bids, KYC and payment updates.
• •Provide support, resolve disputes, and improve and measure the performance of the app.
• •Understand which marketing channels bring users to us.
• •Comply with legal obligations.

We do not sell your personal information.

We share information only as needed to run the service:

• •Other users: an industry sees an engineer’s name, skills, rating and approximate availability; an engineer sees the request details and the industry’s name and service location once relevant. Contact details are not shown publicly.
• •Service providers acting for us: cloud hosting and file storage, one-time-password delivery by WhatsApp and SMS (for example MSG91 and Twilio), push notifications (Google Firebase), and payment and payout processing (Razorpay).
• •Authorities and advisers: when required by law, court order or to protect rights, safety and the integrity of the platform.
• •Business transfers: if we merge with or are acquired by another company, your information may transfer as part of that deal, with notice to you.

Payments and payouts are handled by our payment partner. We do not store your card, UPI PIN or net-banking credentials. We keep transaction records and the bank account details you provide for payouts.

We keep your information while your account is active and as long as needed for the purposes above. After you delete your account we remove or anonymise your personal information, except for records we must keep by law, such as payment and tax records, or to resolve disputes and prevent fraud.

We use encrypted connections (HTTPS), access controls, and hashed credentials to protect your data. No system is completely secure, so we cannot guarantee absolute security. Please keep your OTP and password private.

• •Access and correct your profile details in the app.
• •Turn off location, camera, photo or notification permissions at any time in your device settings.
• •Ask for a copy of your data, or ask us to correct or delete it.
• •Withdraw consent for marketing communication.

Where Indian law (including the Digital Personal Data Protection Act, 2023) gives you rights over your data, you can exercise them by contacting us below.

You can ask us to delete your account and the personal data linked to it at any time. Message us on WhatsApp from the mobile number registered on your account, or contact us using the details below, with the subject “Delete my account”. We will verify it is you and complete the deletion within a reasonable time, normally within 30 days, subject to the legal retention described in section 6.

FixUp is for businesses and working professionals. It is not directed to anyone under 18, and we do not knowingly collect their information.

We may update this policy from time to time. We will post the new version on this page with a new “Last updated” date and, for significant changes, tell you in the app.

FixUp Technologies Pvt. Ltd.

• •Phone / WhatsApp: +91 70383 37271

Message us on WhatsApp